Frequently Asked Questions
Everything you need to know about bringing comfort home.
What materials are used in Cocoon home textiles?
We prioritize natural, sustainable materials including 100% organic cotton, premium flax linen, and ethically sourced down to ensure maximum comfort and durability.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Custom furniture or oversized decor items may require 2-4 weeks for specialized delivery.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that for hygiene reasons, used bedding and pillows cannot be returned.
Do you offer international shipping?
Yes, Cocoon ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How should I care for my Cocoon products?
Each item comes with a specific care label. Generally, we recommend cold water machine washes for linens and professional cleaning for our hand-woven rugs.
Are your products covered by a warranty?
All Cocoon furniture pieces carry a 1-year limited warranty against manufacturing defects to ensure your peace of mind and satisfaction.