Returns & Exchanges
At Cocoon, we want you to love every piece of your home as much as we do, which is why we offer a 30-day window for returns on all eligible furniture and decor. If your selection doesn't feel quite right, we are here to help you find the perfect fit or provide a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Package Your Items
Carefully place the items in their original packaging, ensuring all protective inserts and hardware are included to prevent damage during transit.
Ship It Back
Attach the pre-paid shipping label provided via email and drop off the package at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing